Frequently Asked Questions

Who are HungaHouse?

We are a family run business dedicated to providing our customers with the best snacks and drinks from around the world.

How much is postage?

For UK postage, first class delivery is completely FREE for an order of any size. Next day delivery is available at a cost, please visit our delivery page for more information. If you are ordering from outside the UK, the delivery price will be determined by your location.

I have not received my order, what do I do?

If you have not received your order within five working days, then please contact HungaHouse on 01388 747 987.

How do I return items?

You can return items to HungaHouse if the items are damaged, faulty or you have received the wrong item(s). You need to return unopened items back to our address within 14 days to receive a full refund and pay for the return postage yourself.

Can I buy your products from outside the UK?

Yes, you can buy products from HungaHouse from outside the UK, and we will ship overseas to your location. You can discover more about overseas shipping on our delivery page.

What happens if I am not in when my order is being delivered?

If you are not present to receive your order, Royal Mail should leave an attempted delivery card which will give you the option to either have your order re-delivered or collect it from a local depot.

How long will it take to receive my order?

If your order is received before 3.30pm it will be sent out for delivery on the same day. You should allow 1-3 days for first class delivery on Royal Mail orders. If you have ordered from overseas, then the timeframe for delivery can vary. Usually, you should expect to receive your order within seven days, but this can be affected by custom delays etc.

How secure is the website?

All our secure credit card payments are taken by Stripe and Paypal. Stripe operate in over 40 countries and is a major global leader in payment processing for small and medium sized businesses, processing millions of online payments every single day. Paypal is the market leader for millions of online payments through sites such as Ebay. Most people use Paypal for quick and secure payment online.

What type of payment methods can I use?

The payment methods you can use to buy goods from HungaHouse include debit card, credit card, Paypal and wire transfer.

Can I come and collect my order from your premises?

If you want to collect your order, please give HungaHouse a call first on 01388 747 987.